THERE ARE 2 MAIN WAYS YOU CAN UPDATE YOUR SOFTWARE.
1.through BlackBerry Link (recommended)
To update your device software make sure your computer is connected to the internet.
- Connect your BlackBerry z10 to your computer machine.
- On your computer machine, open the BlackBerry Link.
- At the bottom of the screen, click your device.
- Click the setting icon.
- In the Settings view, in the left pane, click Install Update.
- The update will install and a Do not disconnect device warning sign will appear.
- After the update has completed the device will return to the main BlackBerry Link window.
2.through BlackBerry Z10
Make sure your phone is fully charged or connected to a power source
- On the home screen of the Z10, drag down from the top and select Settings
- Select Software Updates. The device will detect the availlable software level.
- Select Check for Updates. Updates will install if available.